Privacy Policy

Scope of This Privacy Policy

This Privacy Policy applies to personal data processed by SUCCESS POINT COMPUTER in connection with its educational, administrative, digital, academic, examination, communication, student-support, and related services.

It may apply to information collected:

• Online;
• Offline;
• Through admission or registration forms;
• Through our website;
• Through applications or student portals;
• Through examinations or test platforms;
• Through telephone, SMS, email, or messaging services;
• At our Institute premises; or
• Through authorised service providers acting on our behalf.

Certain third-party examinations, certifications, software platforms, payment services, or other services may have their own privacy policies.

Personal Data We May Collect

The type of personal data we collect depends on your relationship with SUCCESS POINT COMPUTER and the services you use.

A. Identification Information

• Full name;
• Photograph;
• Date of birth;
• Gender, where required;
• Student ID or registration number;
• Identity document information, where required;
• Signature; and
• Other information required to identify or register a student.

B. Contact Information

• Mobile number;
• Email address;
• Residential or correspondence address;
• Parent or guardian contact information; and
• Emergency contact information.

C. Educational and Academic Information

• Educational qualifications;
• Previous academic records;
• Course enrollment information;
• Attendance;
• Assignments;
• Projects;
• Practical work;
• Test and examination results;
• Academic progress;
• Course completion information; and
• Certificate-related information.

D. Payment and Transaction Information

• Course fee records;
• Payment amount and date;
• Transaction or payment reference;
• Scholarship or discount information;
• Outstanding fee information;
• Refund information; and
• Other information reasonably required for payment administration.

Where payments are processed through banks, UPI providers, payment gateways, or other third-party payment services, those providers may process payment-related information under their own terms and privacy practices.

E. Parent or Guardian Information

• Parent or guardian name;
• Relationship to the student;
• Contact information;
• Address;
• Consent or acknowledgement records; and
• Other information reasonably required for admission or student administration.

F. Health and Emergency Information

Where reasonably necessary for safety, emergency response, accessibility, or special accommodation, we may receive limited health-related or emergency information voluntarily provided by a student, parent, or guardian.

We do not intend to collect unnecessary medical information.

G. Website and Technical Information

• IP address;
• Browser type;
• Device type;
• Operating system;
• Pages visited;
• Date and time of access;
• Referring pages;
• Website usage information;
• Cookies or similar identifiers; and
• Basic analytics information.

H. Communication Records

• Admission enquiries;
• Support requests;
• Complaints;
• Feedback;
• Emails;
• Messages;
• Call-related records where applicable;
• Consent or preference records; and
• Other communications with the Institute.

How We Collect Personal Data

Directly from You

For example, when you:

• Complete an admission form;
• Register for a course;
• Submit documents;
• Make a payment;
• Contact the Institute;
• Participate in an examination;
• Complete a survey or feedback form;
• Use our website or digital services; or
• Request support.

From a Parent or Guardian

For students who are minors or where a parent or guardian manages the admission process, information may be provided by the parent or lawful guardian.

Automatically

Certain technical information may be collected automatically when you access our website, applications, portals, or other digital services.

From Authorised Third Parties

Where necessary, information may be received from authorised examination bodies, certification providers, payment processors, technology providers, or other organisations involved in providing a service requested by the student.

Purposes for Which We Use Personal Data

SUCCESS POINT COMPUTER may process personal data for purposes reasonably connected with providing and administering our services.

• Processing enquiries;
• Admission and registration;
• Verifying student identity;
• Managing course enrollment;
• Maintaining student records;
• Managing attendance;
• Providing classes and practical training;
• Conducting examinations and assessments;
• Managing assignments and projects;
• Processing certificates;
• Providing digital learning resources;
• Managing student accounts and portal access;
• Processing fees and payments;
• Managing scholarships, discounts, and offers;
• Processing eligible cancellations or refunds;
• Providing academic and technical support;
• Sending class and examination notifications;
• Communicating important Institute information;
• Maintaining safety and security;
• Preventing fraud, misuse, and unauthorised access;
• Responding to complaints and grievances;
• Maintaining legitimate administrative records;
• Complying with applicable legal requirements; and
• Protecting legitimate rights and interests where permitted by law.

Academic and Examination Records

We may maintain academic information necessary for administering a student's course, including:

• Attendance;
• Assessment records;
• Examination results;
• Practical performance;
• Projects and assignments;
• Course progress;
• Completion status; and
• Certification records.

Where an examination or certification is administered by a third-party organisation, relevant information may be shared where necessary for registration, examination, results, or certification.

Payment Information

• Course fees;
• Installments;
• Discounts;
• Scholarships;
• Refunds;
• Examination fees;
• Certification fees; and
• Other applicable charges.

Payments may be processed through third-party banks, UPI systems, payment gateways, or other payment service providers.

Website, Cookies and Similar Technologies

Our website may use cookies or similar technologies to provide functionality, maintain security, remember preferences, understand website usage, and improve user experience.

• Essential cookies;
• Functional cookies;
• Analytics cookies; and
• Other cookies used for permitted website functions.

Users may manage cookies through their browser settings. Disabling certain cookies may affect website functionality.

Analytics

We may use analytics technologies or service providers to understand how visitors use our website and digital services.

• Website traffic;
• Popular pages;
• Device or browser types;
• General usage patterns;
• Technical performance; and
• Areas where our website can be improved.

Service and Administrative Communications

SUCCESS POINT COMPUTER may use registered contact information to send communications reasonably necessary for an existing or requested educational service.

• Admission information;
• Registration confirmation;
• Fee reminders;
• Payment confirmation;
• Class schedules;
• Batch changes;
• Examination information;
• Results;
• Certificate information;
• Account or portal notifications;
• Safety or security notices;
• Course updates;
• Support responses; and
• Other important academic or administrative communications.

Communications may be made through telephone, SMS, email, WhatsApp, mobile applications, student portals, or other authorised communication channels.

Sharing Personal Data with Service Providers

We may use trusted service providers to assist in delivering our services.

• Website hosting providers;
• Cloud or data-storage providers;
• IT support providers;
• Communication service providers;
• Payment processors;
• Examination platforms;
• Learning-management or test platforms;
• Software providers;
• Certificate or printing service providers; and
• Other vendors required to support Institute operations.

Third-Party Examination and Certification Organisations

Certain courses or services may involve examinations, registrations, software, certificates, or learning resources provided by independent third parties.

Relevant information may be provided for:

• Student registration;
• Examination enrollment;
• Identity verification;
• Examination administration;
• Result processing; and
• Certificate issuance.

When We May Disclose Personal Data

• To provide a service requested by the student;
• To authorised service providers;
• To examination or certification organisations;
• To comply with a legal obligation;
• In response to a valid lawful request;
• To investigate fraud or misuse;
• To protect the security of our systems;
• To protect rights, safety, or property; or
• In connection with a legal claim or dispute where permitted by law.

We do not intend to provide personal data to unrelated third parties for their independent marketing purposes without appropriate consent or another lawful basis.

Photographs, Videos and Testimonials

Photographs or videos may be taken during:

• Classes;
• Workshops;
• Competitions;
• Events;
• Certificate distribution;
• Student activities; or
• Other Institute programmes.

Where identifiable photographs, videos, testimonials, or student content are intended for promotional or marketing use, appropriate consent will be obtained where required by applicable law.

Data Retention

SUCCESS POINT COMPUTER will retain personal data only for as long as reasonably necessary for the purpose for which it was collected or another lawful purpose.

• Course duration;
• Academic record requirements;
• Examination and certification requirements;
• Payment and accounting records;
• Student-support requirements;
• Complaint or dispute records;
• Legal obligations;
• Security requirements; and
• Other legitimate administrative requirements.

Correction and Updating of Personal Data

Students and other individuals should ensure that information provided to SUCCESS POINT COMPUTER remains accurate and current.

You may request correction, completion, or updating of personal data by contacting us.

Certain official academic or certification records may require supporting documents before a change can be made.

Requests for Erasure

Where applicable, you may request erasure of personal data that is no longer necessary for the purpose for which it was collected.

However, information may need to be retained for:

• Legal compliance;
• Financial or accounting records;
• Examination records;
• Certification records;
• Fraud prevention;
• Dispute resolution;
• Establishment or defence of legal claims; or
• Other lawful purposes.

Nomination and Other Applicable Rights

Where provided by applicable data protection law, an individual may have the right to nominate another person to exercise specified rights in circumstances such as death or incapacity.

Responsibilities of Users

• Provide accurate information;
• Avoid impersonating another person;
• Keep login credentials confidential;
• Avoid sharing OTPs, PINs, or passwords;
• Use Institute systems lawfully;
• Notify us where registered information materially changes; and
• Inform us if an account or personal data may have been compromised.

Third-Party Websites and Services

Our website, applications, messages, or educational resources may contain links to websites or services operated by third parties.

SUCCESS POINT COMPUTER does not control the privacy practices of independent third-party websites or services.

Users should review the applicable third party's privacy policy and terms before providing personal information.

Data Processed Outside Our Direct Systems

Some services may use third-party cloud, hosting, communication, examination, payment, or technology providers.

Depending on the provider and service, information may be processed or stored using infrastructure located outside our direct premises and, where legally permitted, potentially outside the individual's state or country.

Privacy Requests

To help us process a privacy request, please provide:

• Full name;
• Registered mobile number or email;
• Student ID or registration number;
• Course name;
• Description of the request; and
• Information reasonably necessary to verify the request.

Changes to This Privacy Policy

SUCCESS POINT COMPUTER may update this Privacy Policy from time to time to reflect changes in:

• Our services;
• Technology;
• Data-processing practices;
• Security requirements;
• Legal or regulatory requirements; or
• Institute operations.

The updated Privacy Policy will display a revised effective date.

Relationship with Other Institute Policies

This Privacy Policy should be read together with:

• Terms and Conditions for Enrollment;
• Cancellation & Refund Policy;
• Course-specific terms;
• Examination rules;
• Digital platform terms; and
• Other notices or consent requests provided for particular services.