Cancellation & Refund Policy

Effective Date: 05 September 2026

At SUCCESS POINT COMPUTER, we are committed to providing quality computer education, practical training, digital learning resources, and student support.

This policy explains the terms and conditions applicable to course cancellations, withdrawals, transfers, postponements, and refunds. Students and/or parents or guardians are advised to read this policy carefully before completing admission or making any payment.

1. Course Enrollment and Fees

Enrollment will be considered confirmed after the required admission formalities have been completed and the applicable payment has been received by SUCCESS POINT COMPUTER.

Before making payment, students are advised to review the course syllabus, duration, eligibility, fee structure, batch schedule, learning mode, and any specific terms applicable to the selected course.

Any registration fee, application fee, examination fee, certification fee, study material fee, digital resource fee, or other charge specifically disclosed as non-refundable at the time of admission will ordinarily not be refundable.

2. Cancellation Within 7 Days of Enrollment

A student may submit a cancellation request within 7 calendar days from the date of enrollment/payment, subject to the conditions stated in this policy.

If the course or batch has not started and substantial course services, study materials, or digital learning resources have not been provided or accessed, the student may be eligible for a refund of the refundable portion of the course fee.

Any charges clearly disclosed as non-refundable at the time of admission will be deducted from the eligible refund amount.

The 7-day cancellation period does not automatically guarantee a full refund where services, materials, third-party services, examinations, certifications, or digital resources have already been provided, activated, booked, or used.

3. Cancellation After Course Commencement

Once a student has started attending classes or has substantially accessed or used the applicable course services, digital learning resources, study materials, test series, recorded classes, or other learning facilities, the applicable course fee will ordinarily become non-refundable.

Mere absence from classes, discontinuation of attendance, failure to complete the course, change of personal plans, or failure to use available learning facilities does not automatically create a right to a refund.

This provision does not limit any statutory rights or remedies available under applicable law.

4. Exceptional Circumstances

In exceptional circumstances, such as a serious medical emergency, permanent relocation, or another compelling situation, a student may submit a written request for special consideration.

Relevant supporting documents may be required.

Each such request will be reviewed individually by SUCCESS POINT COMPUTER. Depending on the circumstances, the institute may approve an appropriate refund, course transfer, batch change, postponement, or credit adjustment.

5. Course or Batch Cancellation by the Institute

If SUCCESS POINT COMPUTER cancels a course or batch and is unable to provide a suitable alternative, the affected student may be offered, as applicable:

• A refund of the eligible course fee;
• Transfer to another available batch or session; or
• Adjustment of the eligible amount toward another suitable course.

A reasonable change in class timing, trainer, classroom, teaching schedule, or similar operational arrangement will not by itself be treated as cancellation of the entire course, provided the institute continues to provide substantially the agreed course and services.

6. Course and Batch Transfers

Students may request a batch change or course transfer, subject to seat availability, eligibility, academic feasibility, applicable fee difference, and approval by SUCCESS POINT COMPUTER.

If the new course has a higher fee, the student will be required to pay the applicable difference.

If the new course has a lower fee, any adjustment or credit will be handled according to the applicable terms communicated by the institute.

A transfer may be declined where a substantial portion of the original course has already been completed or consumed.

7. Postponement or Batch Hold

A student who is temporarily unable to continue classes may submit a request for a batch postponement or hold.

Approval will depend on the reason for the request, course duration, batch availability, academic feasibility, and institute rules.

A postponement or batch hold does not automatically entitle the student to a refund.

8. Study Materials and Physical Items

Physical books, printed study materials, or other returnable items may be accepted for return only where they are unused, undamaged, unmarked, and in resellable condition, subject to the applicable terms.

Used, damaged, written-on, personalised, or otherwise non-resellable materials will ordinarily not be eligible for return or refund.

9. Digital Courses and Learning Resources

Digital products and services may include online course content, recorded classes, downloadable study materials, test series, digital books, software or activation codes, student portal access, mobile application access, and other digital learning resources.

Applicable digital charges may become non-refundable once the relevant content or service has been substantially accessed, downloaded, activated, redeemed, or consumed, subject to applicable law.

Where a paid digital service is not delivered as agreed or is materially deficient, the matter will be reviewed in accordance with applicable law and the circumstances of the case.

10. Promotional, Scholarship and Discounted Admissions

Admissions made under a scholarship, promotional offer, festival offer, coupon code, special discount, concession, or bundled package may be subject to additional terms disclosed at the time of admission.

Where a refund is applicable, it will be calculated based on the amount actually paid by the student and the applicable refundable components, rather than the original undiscounted price of the course.

11. Non-Refundable Charges

Where clearly disclosed before payment and applicable to the student's enrollment, the following may be treated as non-refundable:

• Registration or application fees;
• Examination fees already paid or committed;
• Certification fees already paid or committed;
• Used or issued study materials;
• Activated or substantially accessed digital resources;
• Third-party charges already incurred on behalf of the student; and
• Any other fee specifically identified as non-refundable before payment.

12. How to Request a Cancellation or Refund

A student seeking an eligible cancellation, refund, transfer, or postponement should submit a written request through an official communication channel of SUCCESS POINT COMPUTER.

The request should include, where applicable:

• Student's full name;
• Student ID or registration number;
• Course name;
• Date of admission/enrollment;
• Payment date and payment details;
• Receipt or transaction reference;
• Reason for cancellation or withdrawal;
• Registered contact number; and
• Supporting documents, where required.

13. Refund Processing

Once a refund request has been reviewed and approved, SUCCESS POINT COMPUTER will ordinarily initiate the approved refund within 7–10 business days after completion of the required verification.

The actual time required for the refunded amount to appear in the recipient's account may vary depending on the bank, UPI service, card issuer, or payment gateway.

Refunds will ordinarily be made to the original payment method. Where this is not reasonably possible, the institute may process the approved refund to a verified bank account or UPI ID after appropriate verification.

14. Refund Calculation

Where a partial refund is approved, the refundable amount may be calculated after deducting applicable and properly disclosed non-refundable charges, services already consumed, issued materials, activated digital resources, and eligible third-party costs already incurred.

No deduction will be made merely for the purpose of imposing an undisclosed or arbitrary penalty.

15. No Automatic Refund for Non-Attendance

Failure to attend classes does not constitute cancellation of admission.

No refund will automatically become payable merely because a student:

• Stops attending classes;
• Remains absent for an extended period;
• Does not appear for an examination;
• Does not use available online or digital resources; or
• Fails to complete the course within the applicable period.

16. Payment Gateway and Banking Delays

SUCCESS POINT COMPUTER is not responsible for delays caused solely by banks, card issuers, UPI providers, or payment gateways after an approved refund has been successfully initiated by the institute.

17. Policy Changes

SUCCESS POINT COMPUTER may revise this policy from time to time to reflect changes in services, operations, regulatory requirements, or applicable law.

Any revised policy will apply from its stated effective date and will not ordinarily be applied retrospectively to alter refund terms already agreed for a confirmed admission, except where required by applicable law or mutually agreed.

18. Statutory Consumer Rights

Nothing in this policy is intended to exclude, waive, or unlawfully restrict any rights or remedies available to a student or consumer under applicable Indian law. If any provision of this policy conflicts with a mandatory requirement of applicable law, the applicable legal requirement will prevail to the extent of that conflict.

19. Contact Us

For questions regarding course cancellation, transfer, postponement, or refunds, please contact:

Important Notice

Refund eligibility may vary depending on the nature of the course, services already provided, physical or digital resources issued, third-party charges incurred, and any specific terms clearly disclosed at the time of admission.

Students are advised to retain their admission receipt, payment proof, fee details, and applicable course terms for future reference.